Privacy Policy For Nikki's Chair

At Nikki’s Chair, your privacy matters. I am committed to keeping your information safe, secure, and treated with respect. This policy explains how I use your personal data and your rights under GDPR.

What I collect

I may collect and store:

- Your name, contact details, and preferred method of communication

- Brief notes from sessions (kept securely and confidentially)

- Information shared via email, phone, or contact forms

- Website usage data (e.g. cookies, analytics) to improve site performance
- Records are kept  securely for 7 years (or as required by professional standards) before safely destroying them.

How I use your information

Your personal data is used solely for:

- Arranging and delivering counselling sessions.

- Communicating with you about appointments or services.

- Maintaining accurate records in line with professional standards.

- I do not share your information with third parties unless required by law or safeguarding concerns.

Keeping your information safe

- All client records are stored securely and password-protected.

- Emails and messages are handled with care and deleted when no longer needed.

- I comply with GDPR and BACP ethical guidelines for confidentiality and data protection.

- I work to keep our systems protected against viruses and other risks.

Your rights

- You have the right to see the information I hold about you, and to ask for corrections or deletion.

If you have concerns, please contact us at connect@nikkischair.com. If I cannot resolve your concerns, you can contact the Information Commissioner’s Office (ICO).

Confidentiality in Counselling

-Everything shared in counselling is treated with respect and confidentiality.